We got answers! Please browse through our frequently asked questions. If you can't find an answer to your question, do not hesitate to contact us at email@example.com.
We roast on Saturday or Sunday and ship/deliver your coffee on Monday. If you're coffee is shipped it will be sent via UPS Ground and your coffee will normally arrive by Tuesday or Wednesday.
Our coffee is typically delivered to your door 24 to 48 hours after being roasted. Our subscriptions are designed to ensure your always drinking fresh coffee. This is why you want to choose a delivery frequency based on how much coffee you can drink in a week or two. Coffee has a limited shelf life and will go stale after 30 days. You can still drink stale coffee, but the flavor will be dull and not as satisfying as fresh coffee. You work hard and there is no reason you should be drinking dull lackluster coffee!
We only offer whole bean coffee. We are committed to providing you with the freshest coffee possible, and if we ground your coffee, we would be doing you an injustice because your coffee would be stale by the time you receive your delivery.
It is recommended to only grind as much coffee as you're going to brew within a 10-minute window. This will ensure the most flavorful cup of coffee.
If you don't have a grinder, we would recommend picking up a burr grinder. There are affordable manual and electric options available. Personally, we use manual grinders made by Handground.
When you first sign-up for a subscription, your first order is charged immediately, and your first batch of coffee will be delivered/shipped the following Monday.
All future charges will occur within the week before your next scheduled delivery. Typically on Thursdays or Fridays.
No problemo. Email firstname.lastname@example.org with the change you would like to make, and we'll follow-up with your new pricing and delivery schedule.
Of course. If you're not going to be home for your next delivery or you want to take a break, we can pause your subscription at any time and start it back up when you're ready. Send us an email at email@example.com, and we'll get everything taken care of.
If you need to cancel your subscription, we can do that too. There is no fee or penalties for canceling a subscription, but it will make us very sad to see you go :( Send us an email at firstname.lastname@example.org, and we'll cancel your subscription before your next charge/delivery.
Our business is based around a subscription model to allow us to keep our prices competitive and to manage the freshness of our coffee.
But if you're super excited to try our coffee and don't want to subscribe at this time, please go head and use this top secret link to order a single batch of coffee at our full retail price.
We're different from most roasters because we only roast a single type of coffee each week. This is done by design so our customers can experience lots of different kinds of coffee from around the world. It also allows us to source super fresh and high-quality beans that are in season and many times that are offered in restricted quantities due to their rareness.
As for the roast profile, this is determined by the bean. Every coffee bean responds to roasting differently, and our goal is to bring out the best flavor profile for each batch of coffee we roast. This means that if a particular bean tastes best as a light roast, we will roast it light. If it prefers a dark roast, we will roast it dark. We can't tell you how many times our customers share with us that they prefer a dark roast only to find out that they love all types of coffee once they start tasting coffee that has been roasted to the bean's best flavor profile.
If you're a coffee lover then we recommend you pamper your flavor palate and start enjoying a variety of coffee and roast profiles. Your next challenge will be trying to rate which coffee is your new favorite because everyone we roast is so good!
Sorry, but we don't. We love the planet too much to add more single-use plastic to the world. Growing up in the 90s, we watched a lot of Captain Planet. He was our hero, and to reduce, reuse, and recycle were burned into our brains. We use paper containers, cardboard boxes, and glue instead of plastic packing tape. We're dedicated to minimizing our carbon footprint and try to have all of our packaging made in America (e.g., containers are made in Las Vegas, our boxes are made in Kentucky, and our stickers are made in New York.)
We're not saying you should toss your single-serve brewing machine, but we highly recommend using a"Reusable/Refillable K Cups Filter." We know they are not as convenient, but you can get four for about $10, and the extra minute it takes for you to fill it will do wonders for the environment.
If you decide to take the leap, use promo code FREECOFFEE when you subscribe, and your first batch of Bella's Beans will be on the house. Thanks for being awesome and being a fellow planeteer!
We don't currently offer decaf, but we plan to in the future. Please add your name to our decaf list so we can notify you when it is available.
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